Customer Satisfaction Survey

January 24, 2012

Tags: Customer service | ISO 14001

We often receive kind comments from our customers about our DVD and CD duplication, disc printing and packaging services.  We really appreciate it and knowing that you get the good service you deserve is important to us.

However, we are continually striving to improve the services and products that our customers receive. Towards the end of last year, we surveyed a sample of our customers to see how we’re getting on and to find out if there are any areas in which we need to pull up our proverbial socks. As you can see from the quotes below, the feedback was overwhelmingly positive.

While we’re delighted and more than a little flattered, we’re by no means claiming to be perfect and we have already put in place measures to improve certain areas based on the feedback from the survey. As an ISO9001 accredited company, improvement is not just part of our ethos; it is built into the structure of the company. It is also a continual process, so if you have any comments that you think will help to improve our service, please get in touch.

You can see the full results of the survey here.