Customer Satisfaction Survey
We often receive kind comments from our customers about our DVD and CD duplication, disc printing and packaging services. We really appreciate it and knowing that you get the good service you deserve is important to us.
However, we are continually striving to improve the services and products that our customers receive. Towards the end of last year, we surveyed a sample of our customers to see how we’re getting on and to find out if there are any areas in which we need to pull up our proverbial socks. As you can see from the quotes below, the feedback was overwhelmingly positive.
While we’re delighted and more than a little flattered, we’re by no means claiming to be perfect and we have already put in place measures to improve certain areas based on the feedback from the survey. As an ISO9001 accredited company, improvement is not just part of our ethos; it is built into the structure of the company. It is also a continual process, so if you have any comments that you think will help to improve our service, please get in touch.
You can see the full results of the survey here.
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“I just wanted to say a big thanks for getting the Heywood DVDs to me for today, that’s great.” LK
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“Thank you very much for the recent litho printed CD-R order that you did for us, the quality was excellent and the turnaround time was superb, so I will definitely be placing further orders with you shortly.” PM
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“Yet again thank you for another great job, the client is over the moon.” DM
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“Many thanks to you and the team for once again providing an excellent service.” JB
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“The CDs have just arrived and they look amazing. Thanks so much to you and your staff for the ease with which this was all sorted, the high quality and incredibly quick turn around. Absolutely superb!” ABP
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“Are you sure? 600 units – printed and duped and with the card wallets and packed as well? I don’t know what to say, how did you managed to do that. That is super fantastic! Thank you thank you thank you” JK
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“Happy New Year to you and everyone at Alpha Duplication. Just wanted to say thank you for the promo CDs received just before Christmas. As always absolutely on the mark.” CO
A Happy 2012 to All Our Customers!
We’d like to wish all our customers a Happy New Year. We’re looking forward to working with you and catering for all your CD duplication, DVD duplication, printing and packaging needs in 2012!
